Content

• Role and responsibilities of a manager
• How to become an effective planner
• What is in the office guideline and procedure
• Staffing the office
• The importance of good customer relation
• Your leadership and effectiveness
• Communication for results
• Building a successful team

Target Groups

Office supervisors, front desk supervisors of office dealing with the public.

Course Objectives

Participants will be able to: develop work plan, set up standards and control for office conductivities, organize the team that works well together with leadership and human relation skills.