Content

• Concept & Definition
• The Process of Managing Performance
• Operative Performance Management system:
  – Addressing Poor Performance
  – Supporting Employee Development.
  – Access and Use of Performance
  Information.
  – Training in Managing Performance and Administering the System
  – Resolving Performance Pay Disputes.
  – Monitoring and Evaluating the Performance Management Process.

Target Groups

All levels of managers and Project Officers

Course Objectives

Participants are able to communicate staff performance expectations, maintain ongoing performance dialogue, and conduct staff performance appraisals.